8-Step Insurance Claims Process

Step 1 – Contact Arrow Roofing For Your Free Inspection And Assessment

Getting in touch with us is the first step in the process. When you choose Arrow Roofing you can rest assured knowing that you are working with a local, well-established Broomfield based roofing company that serves Denver and surrounding areas. We understand all aspects of the roofing industry and insurance claims processes and we are here for you every step of the way.

Step 2 – File The Roofing Insurance Claim

Call or Contact us via our website
Answer all of the questions and describe the events that led
The insurance claim manager will assign a claims adjuster and claim number
After you receive your claim number, write it down. You will need it throughout the insurance claim process.

When you are contacted by your claims adjuster, make sure you obtain their direct contact info. After you’ve scheduled your inspection, contact your Arrow Roofing representative and provide the adjuster’s name, contact info and appointment time. Insurance companies often ask clients to meet with multiple contractors and get three estimates. Insurance companies want to make sure you are getting the best deal on a roof. You will get the highest quality roof system at a great price with Arrow Roofing.

Step 3 – Adjuster Meeting To Assess Damages

Let your adjuster know that you will have your roofing contractor present at the meeting. We highly recommend your Arrow Roofing Representative attend the inspection meeting and serve as your advocate. Have us on your side will help establish an accurate assessment of the damages. Photos and measurements of the roof and other damages will be taken at that time.

Step 4 – Make Sure You Get A Fair Settlement

Once the claims adjuster assesses the extent of damages, they will generate a claim summary detailing the scope of repairs or replacement. It should not take more than two to three weeks to obtain the claim summary. They are often uploaded digitally into an online account you set up or mailed to your address on file. It is a good idea to confirm your mailing address with the adjuster to avoid delays in receiving this important document.

When you receive the adjuster’s claim summary we will compare it to our own estimates to make sure nothing is missing from the scope of the project. If there is a difference in our estimate and that of the insurance company’s estimate, it will be solely on the scope of the project, not in the unit pricing.

In the rare event that there is a discrepancy between our assessment of the scope of the repairs needed to restore your home to pre-storm condition and their assessment, our insurance expert will discuss the difference with the insurance company on your behalf. In most cases we will end up faxing or emailing them our estimate and calling them to discuss the differences. We are very familiar with what each insurance company is currently approving and do not submit frivolous supplements that delay your new roof installation.

Step 5 – Receive Your Funding

You should receive the initial check about the same time the claim summary arrives. It will have your name and your mortgage company’s name on it, in which case you would need to contact them to find out the proper procedure for getting their endorsement. Each insurance company has its own specific directions to follow. There are usually multiple documents required by the mortgage company to provide their endorsement. Some will be from you and others from us, as your contractor. This process can take up to 10 days if all goes smoothly.

The initial check may seem small compared to the full amount of the roof. There are two reasons for this- your deductible and the depreciation. Most homeowners choose the Replacement Cost coverage type of policy over the Actual Cost Value policy. If you have a replacement cost policy, at the proper time we will facilitate the recovery of the depreciation initially withheld by the insurance company. Recovery of depreciation is done after the work has been completed. The deductible is the portion withheld by the insurance company that will not be paid out to you at any time.

The deductible is your co-pay, which you will pay to Arrow Roofing. The full cost of the roof replacement is the sum of the first insurance check, your deductible, the amount of depreciation and any approved supplements. Learn more about the insurance deductible.

Step 6 – Roofing Is Installed

Once we receive the first deductible, insurance check and up to date insurance claim summary are made available, the roof will be installed.

Step 7 – Recover The Depreciation

After the roof has been installed, our office will provide the necessary documentation to the insurance company to let them know the work is complete. If our company is overseeing the non-roofing repairs as well, this invoice is not sent to the insurance company until all repairs are complete. If the depreciation withheld is recoverable, we will ask for the release of those funds. The insurance company will most likely call you to confirm that the project is complete and will then release the last check to you. It is possible that if a supplement was negotiated that it may be included in the final check along with the depreciation. Our office will make the appropriate number of follow up calls to confirm receipt of this documentation and ensure timely processing of the depreciation. Depending on the volume of claims, an insurance company can take from one day to three weeks to process recoverable depreciation.

Mortgage companies may require their own inspection before they endorse and release the depreciation back to you. We do not handle this detail, so be sure to ask them about scheduling inspections and additional paperwork required when you contact them initially for their endorsement procedures.

Buyer Beware- If you have been approached by a contractor with a lower bid than the amount allowed on your insurance loss statement, your insurance company will not allow you to keep those savings. They will lower their price to match the contractor’s. Either you or that contractor would have to provide a false invoice to the insurance carrier to recover the full depreciation. Otherwise, the difference in the lower price and the original will be deducted from the final depreciation check. Insurance companies are not in the habit of overfunding roof replacements. If a contractor has offered to lie to your insurance company on the real price of the roof, he is including you as a counterpart to insurance fraud.

Step 8 – Make Your Final Payment

Once you receive your final check, secured the mortgage company endorsements needed, we will collect the final amount due on the roof. As a courtesy to our clients, we provide a 30-day grace period from roof installation to make the final payment on the depreciated amount. We know that unexpected situations can arise and we have the flexibility to work with our customers. Arrow Roofing is on your side!