8-Step Insurance Claims Process

Step 1 – Contact Arrow Roofing For Your Free Inspection And Assessment

Getting in touch with us is the first step in the process. When you choose Arrow Roofing, you can rest assured knowing that you are working with a local, well-established Broomfield-based roofing company that serves Denver and the surrounding areas. We understand all aspects of the roofing industry and the insurance claims process and we are here for you every step of the way.

Step 2 – File The Roofing Insurance Claim

When you file the claim with your insurance, answer all of their questions, describe the damage, and confirm the date that the damage occurred. The insurance claim manager will assign you a claims adjuster and claim number. After you receive your claim number, write it down. You will need it throughout the insurance claim process.

When you are contacted by your claims adjuster, make sure you obtain their direct contact info. After you’ve scheduled your inspection, contact your Arrow Roofing representative and provide the adjuster’s name, contact info, and appointment time. 

Though insurance companies often ask clients to meet with multiple contractors and get three estimates, ultimately the price of the roof is fixed by the insurer. 

Step 3 – Adjuster Meeting To Assess Damages

Let your adjuster know that you will have your roofing contractor present at the meeting. We highly recommend that your Arrow Roofing Representative attends the inspection and serves as your advocate. Having us on your side will ensure an accurate assessment of the damages. Photos and measurements of the roof and other damages will be taken at that time.

Step 4 – Make Sure You Get A Fair Settlement

Once the claims adjuster assesses the extent of damages, they will generate a claim summary detailing the scope of repairs or replacement. It should not take more than two to three weeks to obtain the claim summary. It will be uploaded digitally into your online account or mailed to your address on file. It is a good idea to confirm your mailing address with the adjuster to avoid delays in receiving this important document.

When you receive the adjuster’s claim summary, we will compare it to our own estimates to make sure nothing is missing from the scope of the project. If there is a difference in our estimate and that of the insurance company’s estimate, it will be solely on the scope of the project, not in the unit pricing. The price of materials and labor is fixed by the insurance company. 

In the rare event that there is a discrepancy between our assessment and the insurer’s assessment of the scope of the repairs needed to restore your home to pre-storm condition, our insurance expert will discuss the difference with the insurance company on your behalf. In most cases, we will contact them with our estimate and discuss the differences. We are very familiar with what each insurance company is currently approving and do not submit frivolous supplements that delay your new roof installation.

Step 5 – Receive Your Funding

You should receive the initial check about the same time the claim summary arrives. Sometimes, it will your mortgage company’s name on it as well as yours, in which case you would need to contact them to find out the proper procedure for getting their endorsement. Each insurance company has its own specific directions to follow. There are usually multiple documents required by the mortgage company to provide their endorsement. Some will be from you and others from us, as your contractor. This process can take less than 10 days if all goes smoothly.

The initial check may seem small compared to the full amount of the roof. There are two reasons for this: your deductible and the depreciation. Most homeowners choose the Replacement Cost coverage policy over the Actual Cost Value policy. If you have a replacement cost policy, at the proper time we will facilitate the recovery of the depreciation initially withheld by the insurance company. Recovery of depreciation is done after the work has been completed. The deductible is always your responsibility to pay, no matter who insures you or which roofing contractor you choose. It will be subtracted from the total amount of the claim.

The deductible is your co-pay, which you will pay to Arrow Roofing. The full cost of the roof replacement is the sum of the first insurance check, your deductible, the amount of depreciation, and any approved supplements. Learn more about the insurance deductible here.

Step 6 – Roof Installation

Once we have received the up-to-date insurance claim summary, the deductible, and the first insurance check, we will proceed with the roof install. We will not ask for payment until we have set a date for your installation. 

Step 7 – Recover The Depreciation

After the roof has been installed, our office will provide the necessary documentation to the insurance company to let them know the work is complete. Typically, the invoice will just include the roof so that insurance can pay out as soon as possible. If our company is coordinating the non-roofing repairs as well, the invoice for those repairs will be separate from the roof invoice.   

If the depreciation withheld by insurance is recoverable, we will ask for the release of those funds. The insurance company will most likely call you to confirm that the project is complete, then release the last check to you. It is possible that, if a supplement was negotiated, it may be included in the final check along with the depreciation. Our office will work to confirm receipt of this documentation and ensure timely processing of the depreciation. Depending on the volume of claims, an insurance company can take from one day to three weeks to process recoverable depreciation.

Mortgage companies may require their own inspection before they endorse and release the depreciation back to you. We do not handle this process, so be sure to ask them about any inspections and additional paperwork required when you initially contact them for their endorsement procedures.

Buyer Beware: If you have been approached by a contractor with a lower bid than the amount allowed on your insurance loss statement, your insurance company will not allow you to keep those savings. They will lower their price to match the contractor’s. Either you or that contractor would have to provide a false invoice to the insurance carrier to recover the full depreciation. Otherwise, the difference in the lower price and the original will be deducted from the final depreciation check. Insurance companies do not over-fund roof replacements. If a contractor has offered to lie to your insurance company on the real price of the roof, you are a party to insurance fraud. 

Step 8 – Make Your Final Payment

Once you have received your final check and secured the mortgage company endorsements needed, we will collect the final amount due on the roof. As a courtesy to our clients, we provide a 30-day grace period from the roof installation to make the final payment on the depreciated amount. We know that unexpected situations can arise and we have the flexibility to work with our customers. Arrow Roofing is on your side!